Jaspersoft error: Maximum page limit exceeded on custom reports

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Article ID: 225898

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Post Clarity 15.9.2.1 / Jaspersoft 7.8 upgrade,  some reports are failing with an exceeded max page limit error message. When working properly, the report only returns 5 pages. It is embedded on a tab on the Idea layout. This issue is happening for two custom reports.

Catalina.out logs reference the below:

2021-10-09T11:47:51,743 ERROR AsyncJasperPrintAccessor,pool-7-thread-4:321 [] - Error during report execution
net.sf.jasperreports.governors.MaxPagesGovernorException: Report "<Custom report>" exceeded the limit of 1,000 maximum pages.
2021-10-09T11:47:53,005 ERROR SecureExceptionHandlerImpl,http-nio-8089-exec-14:116 [clarity|admin] - Report "<Custom report>" exceeded the limit of 1,000 maximum pages.

Environment

Release : 15.9.2

Jaspersoft 7.8

Component : Jaspersoft Custom Reports

Resolution

As these are custom reports, this issue would be outside the scope of Broadcom support.  There may have been some changes as part of the upgrade that requires modification to the custom reports, but this would need to be done by the custom report developer. 

One suggestion in this situation where some ideas work and others don't is to look for any differences for those that are working versus non-working to see if there is anything such as a field, team members, etc that is a factor in the issue happening.

Here's a link to where this is referenced in the documentation: Custom Processes, Scripts, and Other Customizations "Customizations must be disabled and may need to be redesigned and re-implemented to work with changing product functionality."

Additional Information