CASB shadow IT report does not report SaaS access

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Article ID: 225880

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Updated On:

Products

CASB Security Premium CASB Audit CASB Gateway

Issue/Introduction

Why does CASB not detect some SaaS services and how are SaaS services kept up to date?

 

Resolution

As part of normal processes all supported apps are reviewed at least once a year. Changes can occur between those planned updates which are not immediately identified. As soon as any invalid values are discovered the impacted apps are re-reviewed and those values updated.

If there appears to be an app that needs updated please open a support ticket