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BrightmailLog.log ERROR java.sql.SQLDataException: Out of range value for column 'id' at row 1

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Article ID: 225875

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Updated On:

Products

Messaging Gateway

Issue/Introduction

A large number of SQL errors accumulate in the BrightmailLog.log file with new groups of errors appearing every six or seven minutes.

Jul 07 2021 14:38:58 [BrightmailScheduler_Worker-43] [SoftwareVersionHelper] ERROR - 
com.symantec.smg.controlcenter.internal.dataaccess.DataAccessException: An 
unexpected database error has occurred. Please contact your system administrator. ; 
nested exception is:
         java.sql.SQLDataException: Out of range value for column 'id' at row 1

Cause

One or more of the status tables in the SMG Control Center database has reached the upper limit for the id collumn and can no longer append new records.

Resolution

This is a known issue which will be addressed in a future release.