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CF rules accept emojis in policy conditions but policy does not contain them

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Article ID: 225874

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Updated On:

Products

Messaging Gateway

Issue/Introduction

The Messaging Gateway (SMG) Control Center content filtering policy editor allows the use of emoji characters in the creation of content policies but the content filtering rule does not match messages including emojis as expected.

Example rule creation

Resulting content rule

Cause

During rule creation the Control Center web application is not converting the emoji character to the expected UTF encoded data.

Resolution

This is a known issue and may be addressed with a future SMG release.