"Create a 'User' resource for the imported 'User' based on its 'manager' attribute in Active Directory" appears twice

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Article ID: 225865

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Updated On:

Products

IT Management Suite

Issue/Introduction

In Microsoft Active Directory Import, the resource association page is showing two resource associations rules with the same "name".

The customer reported that under SMP Console>Actions>Discover>Import Microsoft Active Directory, when he clicks on "these resource associations" for his User AD Import Rule, he sees 2 resources associations called "Create a 'User' resource for the imported 'User' based on its 'manager' attribute in Active Directory" 

Cause

Working as designed

Environment

ITMS 8.5, 8.6

Resolution

Yes, this is correct. You will see two of these Resource Associations with the same name ("Create a 'User' resource for the imported 'User' based on its 'manager' attribute in Active Directory") but both are referring to 2 different subcategories.

For example, if you click on "User" on the first one, you will see that it is referring to "Manager > User's manager" association.

https://api-broadcom-ca.wolkenservicedesk.com/attachment/get_attachment_content?uniqueFileId=FE6YBQvyZ2meeHkGNn0O7g==

While the second one refers to "DirectReports>User's Manager" association.

https://api-broadcom-ca.wolkenservicedesk.com/attachment/get_attachment_content?uniqueFileId=CSykVlwwq83SDmOzRRGjzQ==

So, these resource associations bring slightly different information.

 

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