data_engine 20.31 probe fails to start

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Article ID: 225861

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Updated On:

Products

DX Infrastructure Management

Issue/Introduction

After Windows patching of the UIM Primary hub, the data_engine probe (and probes that have dependencies on it) do not start.  The data_engine log shows only max restart error messages.

In attempting to start the data_engine probe from the commandline, popup stating that there are missing files (vcruntime140_1.dll and msvcp140.dll).

In looking for these missing files, they are not found in the Windows\System32 folder.

Cause

A corruption of the Visual Studio C++ Redistributables causes the missing files.

Environment

Release : 20.3

Component : UIM - DATA_ENGINE 20.31

Resolution

Additional Information

Microsoft has identified issues with these packages.  This was posted in their answers forums:
https://answers.microsoft.com/en-us/windows/forum/all/vcruntime140dll-and-msvcp140dll-missing-in-windows/220f1caf-8eb9-413d-a7fe-1b13df1bfa5d

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