SPC-OCC-10746 error appeared when Capture Host Configuration on PaloAlto device

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Article ID: 225815

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Updated On:

Products

CA Spectrum

Issue/Introduction

We are currently trying to Capture Host Configuration on some Palo Alto devices using Spectrum.

We have created Device Family and using Capture Running Configuration script to perform the host backup. 

When tried, error appeared as below

'SPC-OCC-10746: The operation failed. SPC-NCM-20007: Capture Running Script Returned Error [252]: Login error: Use of uninitialized value.'

 

Cause

Timeout value is very low

Environment

Release : 20.2

Component :

Resolution

change SSH timeout and CMD Timeout for the script 

from 10 sec to 30 sec,