SPC-OCC-10746 error appeared when attempting Spectrum NCM capture of Host Configuration

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

After creating an NCM Device Family (for example, for a Palo Alto device that is not supported out of the box by NCM) and using Capture Running Configuration script to perform the host backup, the following error is shown:

'SPC-OCC-10746: The operation failed. SPC-NCM-20007: Capture Running Script Returned Error [252]: Login error: Use of uninitialized value.'

 

Environment

DX NetOps Spectrum Release : 20.2 or later

Cause

Timeout value is very low

Resolution

Change the SSH timeout and CMD Timeout for the script from 10 sec to 30 sec to allow time for command response.