Running command 'caf enable <agent plugin name>' returns "The specified DSM service is not installed."

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

When trying to enable an ITCM agent plug-in, the command prompt states that its not installed.

For example, when trying to enable the Software Delivery Agent using the command below:

CAF Enable SDAgent

The command returns the output below:

     "The specified DSM service is not installed."

However when checking Add/Remove Programs and/or running a DSMVER the Agent plug-in is indeed showing as installed.

Environment

CA Client Automation - All Versions

Cause

To view the configuration of any plugin, you can run the following command:

caf getprop <AgentPluginName>

Resolution

The comstore did not get updated correctly during installation and the command below needs to be run:

caf setprop <AgentPluginName> installed 1   

or 
ccnfcmda -cmd SetParameterValue -ps itrm/common/caf/plugins/<AgentPluginName>/ -pn installed -v 1

 

Then run "caf enable <agent plug-in name>" again and it should succeed.

 

For example, for the Software Delivery Agent(SDAgent)  you would use:

caf setprop sdagent installed 1

or 

ccnfcmda -cmd SetParameterValue -ps itrm/common/caf/plugins/sdagent/ -pn installed -v 1

 

For the Asset Management Agent(AMAgent) use:

caf setprop amagent installed 1

or
ccnfcmda -cmd SetParameterValue -ps itrm/common/caf/plugins/amagent/ -pn installed -v 1

 

For Data Transfer Support(DTSAgent) use:

caf setprop dtsagent installed 1

or
ccnfcmda -cmd SetParameterValue -ps itrm/common/caf/plugins/dtsagent/ -pn installed -v 1