Unable to display iesIfName list attribute in Spectrum

book

Article ID: 225753

calendar_today

Updated On:

Products

CA Spectrum

Issue/Introduction

I am adding a new field to the interfaces tab, called iesIfName, in which I am referencing an attribute from Alcatel devices. Howver all the values in this list attribute are printed to 1 row on the interfaces tab instead being associated with the correct interface.  I  have followed the instructions in the documentation but even using the refID, I cannot get this to work.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/spectrum/10-4-1/customizing/oneclick-customization/customizing-oneclick-tables/display-instanced-attribute-values-in-separate-table-rows.html

https://api-broadcom-ca.wolkenservicedesk.com/attachment/get_attachment_content?uniqueFileId=aWpAhpHknkOkHe4VY6xzUw==

https://api-broadcom-ca.wolkenservicedesk.com/attachment/get_attachment_content?uniqueFileId=jfico52qzNa7eRCnWE4Myw==

Cause

The iesIfName instanceID for this table has no reference that would correlate the instance in the SAP table to a specific interface in the IfTable.  This cannot be displayed in Spectrum due to this lack of reference in the iesIfTable.  

 

Environment

Release : 21.2

Component :

Resolution

There is no way around this problem unless the vendor changes the attributes list values e.g. instanceID to somehow reflect the indexID of the device.  This is a vendor mib issue.