Few Alerts missing in SOI from SNMP connector

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Article ID: 225690

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

Few Alerts from SNMP connector are missing and not showing in SOI. The alerts are being sent from the data sources but not going to SOI.

Environment

Release : 4.2

Component : Catalyst Connector for SNMP-Generic

Resolution

The alerts were missing in SOI because the SNMP connector never received the trap.

This can be confirmed by checking the \soi\log\snmp4j.log which logs all the raw traps this SNMP connector received.