Clipboard copy and paste does not work while using Citrix Remote Desktop

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Article ID: 225631

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Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

While having a remote desktop session open to a Citrix machine the clipboard copy and paste will sometimes stop working on the local machine. This usually happens while Chrome is in focus on the Citrix machine.

Cause

Known bug

Environment

Release : 15.8 MP1

Component : DLP Endpoint Agent

Resolution

Minimizing Chrome one the Citrix machine will restore clipboard functionality on the local host.

This will be fixed in a future release.