Where do I see IPv6 addresses on discovered devices.

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Article ID: 225621

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Updated On:

Products

CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

Where do I see the IPv6 addresses for a device, I expected to see them under Inventory -> Items -> Interface addresses or on the Monitored Devices screen in the IP /MAC Addresses.

But I don't see them either place, I even did discovery of one device by IPv6 address, that device still only shows IPv4 addresses in those places, is there something I am missing?

Environment

Dx NetOps Performance Management any version 

Resolution

1. First go to http://DA:8581/rest/vendorpriorities and search for NormalizedAddressInfo
     Scroll up and note the number between the <ID></ID> tags

For Example:
<MetricFamilyVendorPriority version="1.0.0">
    <ID>4439</ID>
    <CertificationOrderList>
        <CertificationOrder>
            <CollectionID>4436</CollectionID>
            <VendorCertID>{http://im.ca.com/certifications/snmp}ipAddrTableMib</VendorCertID>
            <PriorityGroup/>
            <RecommendedPriorityGroup/>
        </CertificationOrder>
        <CertificationOrder>
            <CollectionID>4436</CollectionID>
            <VendorCertID>{http://im.ca.com/certifications/snmp}cIpAddressTableMib</VendorCertID>
            <PriorityGroup/>
            <RecommendedPriorityGroup/>
        </CertificationOrder>
        <CertificationOrder>
            <CollectionID>4436</CollectionID>
            <VendorCertID>{http://im.ca.com/certifications/snmp}ipAddressTableMib</VendorCertID>
            <PriorityGroup/>
            <RecommendedPriorityGroup/>
        </CertificationOrder>
        <CertificationOrder>
            <CollectionID>4436</CollectionID>
            <VendorCertID>{http://im.ca.com/certifications/snmp}ipv6AddrTableMib</VendorCertID>
            <PriorityGroup/>
            <RecommendedPriorityGroup/>
        </CertificationOrder>
    </CertificationOrderList>
    <MetricFamilyID>{http://im.ca.com/normalizer}NormalizedAddressInfo</MetricFamilyID>
</MetricFamilyVendorPriority>


2. In a REST client go to http://DA:8581/rest/vendorpriorities/4439


3. You can change the order as you see fit but you must move <VendorCertID>{http://im.ca.com/certifications/snmp}ipAddressTableMib</VendorCertID> to the top of the list so it takes the place of <VendorCertID>{http://im.ca.com/certifications/snmp}ipAddrTableMib</VendorCertID>.  <VendorCertID>{http://im.ca.com/certifications/snmp}ipAddrTableMib</VendorCertID> can be moved to number 2 on the list or a lower position

4. Do a REST 'PUT' against http://DA:8581/rest/vendorpriorities/4439 using the example above the following linbes need to be removed BEFORE doing the PUT
   <ID>4439</ID>
   <MetricFamilyID>{http://im.ca.com/normalizer}NormalizedAddressInfo</MetricFamilyID>


5. Do an 'Update Metric Family' on Interface so it reads the network address table - and if the device supports both IPv4 and IPv6 you will see them in CAPC under Inventory > Items > Interface Addresses