Chat box functionality not working after installation.

Products

• CA Service Desk Manager

Issue/Introduction

chat functionality is not working on 17.3.0.8 Service Point

check   collabMS log 

INFO - 2021-08-26 19:57:02 [c.c.c.bot.controller.BotController] - NLU agent server url:http(s)://<nlu_server>:<port_number>/<optional_path_if_any>

Environment

Release : 17.3

Component : SDM - Other

Resolution

check if the  nlu server is not configured in sdm 

 Go to Administration Tab -> XFlow Interface -> General

Search for the option " va.bot.nlu.server.url " and set the value as your rasa URL 

then Restart xFlow services.