Entity search from Enrollment statistics screen does not load and shows a timeout on SEDR Appliance

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Article ID: 225582

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Updated On:

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Endpoint Detection and Response

Issue/Introduction

When reviewing the Enrollment Statistics, you can click a link from the 'Authentication Pending' count to see an Entity search filtered by that specific SEPM's clients in the status clicked.

 

Cause

There is a timeout set internally which this search may reach easily, due to the granularity of the search.

 

Resolution

This is the expected behavior to prevent internal database damage and CPU over-utilization. The workaround is to perform this search as an Entity query using the provided filters:

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