Problem Integration between UIM/Spectrum/SOI

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Article ID: 225579

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

There is some restriction in the correlation of two records, one of the Router class and the other of the GenericIPDevice class. The same equipment that is in Spectrum as Router, is in UIM as GenericIPDevice, and when sent to SOI the CI correlation is not done.

Is the problem really related to Class?

 

I did some tests, below is updated.

It seems to me to be related to the Class.

 

###Current data

Spectrum                   Router

UIM                            GenericIPDevice

 

Correlation: Does not occur

 

###Changing in Spectrum from Router to SNMP, in SOI it appears as GenericIPDevice - correlation occurs

Spectrum   GenericIPDevice

UIM           GenericIPDevice

 

Correlation: Occurs

 

###Sending a record via Universal Connector of GenericIPDevice class correlates with UIM record

Spectrum Router

UIM           GenericIPDevice

UC             GenericIPDevice

 

Correlation: Occurs between UIM and UC. Spectrum's registry stands alone.

 

###Sending a record via Universal Connector of GenericIPDevice class correlates with UIM record

Spectrum       Router

UIM                GenericIPDevice

UC                  Router

 

Correlation: Occurs between Spectrum and UC. UIM registration stands alone.

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

SOI will not correlate between Router and GenericIPDevice.

It will correlate between ComputerSystem and GenericIP Device.