Load Balancer Session Persistence/Sticky Sessions

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

• In Clarity when we filter data and then we sort it, we see data not populating correctly
• When we remove cache/cookies then it works well
• Do we have any session setting/cookie setting we have to enable to resolve this issue

Environment

Release : Any Supported Release

Component : Clarity Architecture

Resolution

• To avoid this issue Session Persistence / Sticky Sessions must be enabled on your Load Balancer. This is a required setting as per our documentation.
• Even if it works on lower environments, this may be because you do not have the same usage of the system.
• So your user may just not be redirected to a new server by the load balancer due to low usage