We integrated on premise UIM and DX OI SAAS.
We did purge of UIM alarms. After this we have been observing with increased frequency that when a alarm/alert is closed in the UIM, it is not being closed in the OI.
Release : 20.2
Component : CA DOI ALARM ANALYTICS
DEV team built a new fix for UIM OI connector. Please contact support to obtain the fix.