The Software Update Agent plug-in is not installing on machines

Products

• IT Management Suite
• Client Management Suite

Issue/Introduction

The Altiris Software Update Agent plug-in was installing fine and now is not installing on new machines or reimaged machines and all other sub-agent plugins are installing fine.

Environment

ITMS 8.x

Resolution

Resolved this issue by:

• Doing a "Resource Membership Update" - running all three (3) tasks manually
  
  
  
  
• Verified that the machine(s) with this issue show up in the "Software Update Plug-in Install" policy's Applied to the computer list
  
  
  
  
• Added a schedule to run every hour daily
  
  
  
  
• Did an update config on the test machine and verified it got the updated policy schedule
  
  
  
  
• Manually ran the installer from the Sym Agent's properties and it successfully installed and shows up as installed
  
  
  
  
• Took a couple of minutes for the Software Update Tab to show up and populate
  
  
  
  
• Monitored to verify that this plug-in installs to all machines