Software Update Agent plug-in is not installing on machines

book

Article ID: 225527

calendar_today

Updated On:

Products

IT Management Suite

Issue/Introduction

The Altiris Software Update Agent plug-in was installing fine and now is not installing on new machines or reimaged machines and all other sub-agent plugins are installing fine.

Environment

ITMS 8.x

Resolution

Resolved this issue by:

  • Doing a "Resource Membership Update" - running all 3 tasks manually



  • Verified that the machine(s) with this issue show up in the "Software Update Plug-in Install" policy's Applied to computer list



  • Added a schedule to run every hour daily



  • Did an update config on the test machine and verified it got the updated policy schedule



  • Manually ran the installer from the Sym Agent's properties and it successfully installed and shows up as installed



  • Took a couple of minutes for the Software Update Tab to show up and populate



  • Monitored to verify that this plug-in installs to all machines

Attachments