Siebel: Job ENDED_OK when srvrmgr throws "Error: Failed to discover Gateway"

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Article ID: 225492

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

The PCK.AUTOMIC_SIEBEL 5.10.2 has a problem when launching the Action EXECUTE_GENERIC_COMMAND_VIA_SRVRMGR as it doesn't fail on error "Error: Failed to discover Gateway. Exiting..."

This error is returned by the Siebel command "srvrmgr" and is not properly interpreted by the Job [email protected]ENERIC  and the Job ENDED_OK even after the error.

The behavior is different from Windows where the issue is not present.

Cause

The action was looking up a list of pre-defined errors. Post Oracle Siebel 18.9 version there is a new error which pops up when connection to gateway server fails in a specific scenario. The action failed to catch that error.
Now, Action has been updated to catch any error and when it does it fails with error code 50.

Environment

Component : Package.Siebel 

Release: PCK.AUTOMIC_SIEBEL 5.10.2 only

OS: Unix/Linux only

Resolution

Solution:

Update to a fix version listed below or a newer version if available.

Fix version:
Component(s): Package.Siebel

PCK.AUTOMIC_SIEBEL 5.10.3 - Planned release 8th October 2021