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Getting a pop up stating 'Symantec WSS Agent already running' while login on computer

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Article ID: 225488

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Updated On:

Products

Web Security Service - WSS

Issue/Introduction

Getting a pop up stating 'Symantec WSS Agent already running' while login on computer.

Cause

Unknown at this time. The wssa-ui.exe is started twice and the second execution is causing the pop-up to appear.

This is happening randomly to a very limited hosts (less than 1%).

Environment

WSS Agent 7.4.1

Resolution

The issue is resolved in WSSA v7.5.1 and later.  The pop-up is harmless and the dialog box can be dismissed.

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