Advanced Reporting UI Theme not correct

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Article ID: 225486

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Updated On:

Products

Clarity PPM On Premise Clarity PPM On Premise

Issue/Introduction

We have upgraded Jasper to 7.8 in 2 environments. The UI looks different in both environments and one of them is not correct

Cause

The root level theme is corrupted.

Resolution

On the server that is correct:
1. Login to Jaspersoft console 
2. Navigate to view -> repository --> themes 
3. Check the Theme that is set to default.
Do the same on the server where the Theme is unexpected.
Do you see any differences?
To overcome this:
1. Login to working Jaspersoft Console
2. Export the root level theme
3. Import the same to the broken server via Manage --> Server Setting --> Import