Idea Effort Task not being created when resource is added to the Team

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Article ID: 225470

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

Idea does not provide the ability to create tasks manually from the UI. 

But if the 'Allow Effort Task Creation' checkbox is enabled at the administration side, adding a team member to the Idea Tam page creates an effort task (~rmw) and the team members can enter timesheets against this task. 

However, in certain cases when idea is created using REST API, adding a team member is still not creating the effort task and hence the resource is not able to enter timesheet against this Idea. 

Resolution

The root cause of this issue was a custom process which was run against the idea creation causing it to not allow the effort task creation.