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Modern UI response incorrect for one user in automation testing

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Article ID: 225464

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

When you enter the Modern User Experience / Interface (UX/UI), one of the pages is generating two different responses for two different users. The different responses are impacting your ability to perform a load and performance test on the merged / Modern UI. Why is the response different?

The page URL is:

https://<Clarityserver>/ppm/rest/v1/private/personalizations?fields=userid,component,personalizations&sort=userid&filter=((component%20=%20%27project%27)%20and%20(userid%20=%20111111))&_cb=......

Bad response:

{"_pageSize":25,"_self":"https://www.<Clarityserver>.com/ppm/rest/v1/private/personalizations?filter=%28%28component+%3D+%27project%27%29+and+%28userid+%3D+111111%29%29&fields=userid%2Ccomponent%2Cpersonalizations&sort=userid","_totalCount":0,"_results":[],"_recordsReturned":0}

Cause

This is due to an issue with the custom automation script

Environment

Release : 15.9.2

Component : Clarity MUX UI Usability

Resolution

Custom automation scripts are not supported, so you will need to work with your automation script developer to fix the script.

Workaround: 

Flush Clarity server cache