"An Internal Error Has Occurred" on Security Analytics login page

Products

• Security Analytics
• Security Analytics - VA

Issue/Introduction

When trying to access the login page for Security Analytics, you may see the error message "An Internal Error has occurred" or "Internal Server Error".  The fields for username and password may not be available as seen below.

Environment

All versions of Security Analytics

Resolution

The main reason for this error is due to the postgres database having issues.  Usually it is because the database is not running.  There are a few things you can try . . .

1. Log in to the server using SSH (as root) and try stopping and starting the postgres database:
   1. service postgresql stop
   2. service postgresql start
2. Log in to the server using SSH (as root) and check to see if the /var partition is full using the 'df -h' command.  If /var is 100% full, it will need to be cleaned up before the postgresql service can be restarted.  Use this article for assistance on cleaning up /var.    https://knowledge.broadcom.com/external/article?articleId=168963
3. Reboot the server and check if the error has gone away once the server is back up.