Dashboard shows blank for 'Previous Month' but looks good in 'Current Month'

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Article ID: 225446

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Updated On:

Products

CA Performance Management - Usage and Administration

Issue/Introduction

It was running fine but it started to happen lately; Dashboard shows blank for 'Previous Month' but looks good in 'Current Month'.

Environment

Release : 21.2

Component :

Resolution

The following error in PCService.log has to do with the amount of rows being returned for the query. SOAP has a 50000 limit. 

ERROR | Model-Invoker-15         | 2021-10-04 18:59:05,536 | com.ca.im.portal.plugins.rib.utils.RIBUtils
      | javax.xml.ws.soap.SOAPFaultException: Unmarshalling Error: Maximum Number of Child Elements limit (50000) Exceeded

Workarounds
1. Reduce the number of elements being reported or to change the report to hourly or daily data samples. 

2. Edit PC/conf/wrapper-user.conf and add the following line:
wrapper.java.additional.33=-Dorg.apache.cxf.stax.maxChildElements=100000

3. Edit DM/conf/wrapper-user.conf and add the following line:
wrapper.java.additional.33=-Dorg.apache.cxf.stax.maxChildElements=500000

Stop and start the DM and PC services:

service caperfcenter_devicemanager stop
service caperfcenter_console stop
service caperfcenter_devicemanager start
service caperfcenter_console start