Jasper Report server starts fine but shuts down for no reason after 5-10 minutes

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Article ID: 225439

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Updated On:

Products

CA Identity Suite CA Identity Governance CA Identity Manager

Issue/Introduction

Jasper server is installed on a separate windows server 2016 from the Governance server. I can start it using the startup.bat command and successfully connect but it appears to shut down shortly after I close the startup.bat DOS window or log after the machine

Environment

Release : 14.3

Component :

Resolution

Do not use startup.bat.  Use JasperServer Windows service (if installed as a service) or the startservers,bat from the Jasper install directory.  startserver.bat will properly start Jasper server.