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Custom Alert Filters for CA SOI Console

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Article ID: 225433

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

Is it possible to configure some default alert filters in the CA Service Operations Insight (SOI) console so that it is available to all users?

For Example: Alerts with tickets or critical alerts.

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Console

Resolution

The new alerts filters can be saved when logging into SOI with EEM users.

If we use internal user like "samuser" then these filters cannot be saved.

For more information about the Create an Alert Filter, please review the below:
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/service-operations-insight/4-2/using/alert-management-for-operators/view-alerts-alert-details-and-extended-information_2_3_4.html#concept.dita_fc59df1a20f855836fb7d1d9ef3ceddf30bfb57b_CreateanAlertFilter