In service analytics how health and risk calculated. Is there any document about the calculation. Health is described as "Indicates the percentage of devices that are running normally and operational within the service. The health of service is calculated based on the number of available CIs with the total number of CIs." Which alarms effecting calculation (such as spectrum unreachable alarms, From hosts vmware is connected alarms, or robot down alarms?)
Risk "Indicates the probability of the service going down. Risk is defined as the risk of service becoming unavailable in the near future unless any action is taken on the alarms and configuration items associated with that service. The risk severity value ranges from severe to normal." Is this calculated with just severity or is there any other calculation weighting coefficient? Do disk cpu and memory alarms affect as same as Process alarms or nt service alarms.
Release : 20.2