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Agent Card shows incorrect count of agents compared to what is on the Map

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Article ID: 225422

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Updated On:

Products

CA Application Performance Management SaaS

Issue/Introduction

There seems to be a discrepancy in what the Agent card is reporting in terms of agents compared to the Map view which is odd because the Agent cards take their data from the Map data. 

The agent card is showing 6/6 agents connected 

but when reviewing the Map data I see only 3 agents

Environment

Release : SAAS

Component : Team Center

Resolution

The agent card data is looking at it from the point of view of the APM Infrastructure Layer where as in the example the Map was presenting the Application Layer data. If the Map layer is changed to the APM Infrastructure layer the count then reconciles with what is on the agent card.

Attachments