upgrade: Cloakware error and causing application outage

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

Upgraded the cspm version to 4.5.3 from 4.2.2 now application team started getting below error,

javax.servlet.ServletException: Error listing active jobs : javax.transaction.TransactionRolledbackException: Could not initialize class com.cloakware.security.jca.provider.CWJCAFIPS; nested exception is:

java.lang.NoClassDefFoundError: Could not initialize class com.cloakware.security.jca.provider.CWJCAFIPS

org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:855)

org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:784)

org.apache.jsp.listjobs_jsp._jspService(listjobs_jsp.java:1442)

org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)

javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:387)

org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:320)

org.apache.jasper.servlet.JspServlet.service(JspServlet.java:266)

javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)

Machine details :

Solaris
App Server: jboss 4.3
Java: java 1.6

 

 

Environment

Release : 4.53

Component :

Resolution

Suggested application team to upgrade the jboss version and so we can archive this case if anything I Can use this as reference .