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Import Integration Mappings Job error for SSO enabled environment

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Article ID: 225398

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

On any SSO enabled environment, the Import Integration Mapping job fails for Clarity - Rally integration even though all the Pre Requisites are defined in the environment. 

Steps to Reproduce: 

  1. Login to a Clarity instance which is SSO enabled 
  2. Navigate to Administration - General Settings - Integrations 
  3. Create an Integration Mapping as mentioned in the online Release 15.9.3 product documentation topic:  Clarity Connections - Rally Integrations 
  4. Once the mapping is completed, run the 'Import Integration Mapping' job 

Expected Results: The job completes successfully and retrieves all the supported attributes from the Rally workspace. 

Actual Results: The job instance shows as completed but the job log shows all the attributes errored out with the below error message. 

Processing Import Integration Mappings . Time: Thu Sep 30 18:21:08 AEST 2021
Error while getting the existing clarity attributes for clarity object: idea
java.io.IOException: HTTP/1.1 302 
Error while getting the existing clarity attributes for clarity object: abc_domain
java.io.IOException: HTTP/1.1 302 
Error while getting the existing clarity attributes for clarity object: abc_epic
java.io.IOException: HTTP/1.1 302 
No lookup type attributes are found to load Rally data to Clarity system
Finished processing Import Integration Mappings . Time: Thu Sep 30 18:21:11 AEST 2021 

Cause

DE62778 

Workaround: Disable the SSO and then run the 'Import Integration Mapping' job.

Environment

Release 15.9.3 

Resolution

Fixed in Release 16.0.0