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"Error 401- User Not Registered..." in Advanced Reporting when you are missing in the JasperReports Server


Article ID: 225370


Updated On:


Clarity PPM On Premise Clarity PPM SaaS


When you access the Advanced Reporting page, you receive the following error message:

Error 401 - User Not Registered.

Error User is not registered on the reporting server.


You (or the impacted user) do not exist on the JasperReports Server, but the Clarity database shows that your status is synchronized to the JasperReports Server.
This situation can occur after the integration when your user is deleted in JasperReports Server.


Run the Create and Update Jaspersoft Users job with the 'Include Inactive and Locked Users' option checked.

Additional Information

If the above does not help, see also: