"Error 401- User Not Registered..." in Advanced Reporting when you are missing in the JasperReports Server

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

When you access the Advanced Reporting page, you receive the following error message:

Error 401 - User Not Registered.

Error User is not registered on the reporting server.

Cause

You (or the impacted user) do not exist on the JasperReports Server, but the Clarity database shows that your status is synchronized to the JasperReports Server.
This situation can occur after the integration when your user is deleted in JasperReports Server.

Resolution

Run the Create and Update Jaspersoft Users job with the 'Include Inactive and Locked Users' option checked.