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Usability Issue With Attribute of Type(Large String - Rich Text)


Article ID: 225353


Updated On:


Clarity PPM SaaS Clarity PPM On Premise


Modern UX usability Issue with attribute of type(Large String - Rich Text). It will close with any method of paste action.

Steps to reproduce this issue are as follows:

  1. Configure an attribute of type = Large String - Rich Text
  2. Enter any text, eg:
    This is the first.
    This is the second.
    This is the third.
  3. Copy any text to the clipboard.
  4. Place the cursor where the paste is to be inserted.

Actual: The text box will close.

Expected: The text box should not close.

Any accidental or incidental closure of the text is permanent and data is lost. There is no way to do undo the changes, such as Ctrl-Z. There should be a mechanism in place to prevent text box closure.

Workaround: None


This issue was reported to Engineering through DE62474.


  • Release : 15.9.3
  • Component : Clarity MUX UI Usability


The defect is resolved in the following version(s):

  • 16.0.0