Usability Issue With Attribute of Type(Large String - Rich Text)

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Modern UX usability Issue with attribute of type(Large String - Rich Text).

It will close with any method of paste action.

 

STEPS TO REPRODUCE:

1.Configure an attribute of type = Large String - Rich Text

2.Enter any text, eg:

 

This is the first.

This is the second.

This is the third.

 

2.Copy any text to the clipboard.

3.Place the cursor where the paste is to be inserted.

 

Actual: The text box will close.

Expected: The text box should not close.

Any accidental or incidental closure of the text is permanent and data is lost. There is no way to do undo the changes, such as Ctrl-Z.

 

There should be a mechanism in place to prevent text box closure.

 

Workaround: None

 

 

Environment

Release : 15.9.3

Component : Clarity MUX UI Usability

Resolution

This was reported as defect DE62474, resolved in the Clarity version targeted for November 2021.