SDM Email Notifications failing after 17.3 RU9 patch

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

After upgrading to 17.3 RU 9, mail_nxd does not send email notifications and fails with the following error:

[mailNxdActorSystem-akka.actor.default-dispatcher-15] a.actor.OneForOneStrategy - Index 0 out of bounds for length 0
java.lang.ArrayIndexOutOfBoundsException: Index 0 out of bounds for length 0
 at java.base/java.util.concurrent.CopyOnWriteArrayList.elementAt(CopyOnWriteArrayList.java:386)
 at java.base/java.util.concurrent.CopyOnWriteArrayList.get(CopyOnWriteArrayList.java:399)
 at com.ca.ServicePlus.mail.connection.JavaMailSMTPClient$RoundRobinConnection.getConnection(JavaMailSMTPClient.java:496)
 at com.ca.ServicePlus.mail.connection.JavaMailSMTPClient.getAvailableTransport(JavaMailSMTPClient.java:256)
 at com.ca.ServicePlus.mail.connection.JavaMailSMTPClient.sendMail(JavaMailSMTPClient.java:356)
 at com.ca.ServicePlus.mailer.NXJavaMailMailer.sendMailToMailServer(NXJavaMailMailer.java:154)
 at com.ca.ServicePlus.mailer.NXMailMailerActor.lambda$createReceive$1(NXMailMailerActor.java:116)
 at akka.japi.pf.UnitCaseStatement.apply(CaseStatements.scala:24)
 at akka.japi.pf.UnitCaseStatement.apply(CaseStatements.scala:20)
 at scala.PartialFunction.applyOrElse(PartialFunction.scala:189)
 at scala.PartialFunction.applyOrElse$(PartialFunction.scala:188)
 at akka.japi.pf.UnitCaseStatement.applyOrElse(CaseStatements.scala:20)
 at scala.PartialFunction$OrElse.applyOrElse(PartialFunction.scala:246)
 at scala.PartialFunction$OrElse.applyOrElse(PartialFunction.scala:247)
 at akka.actor.Actor.aroundReceive(Actor.scala:539)
 at akka.actor.Actor.aroundReceive$(Actor.scala:537)
 at akka.actor.AbstractActor.aroundReceive(AbstractActor.scala:227)
 at akka.actor.ActorCell.receiveMessage(ActorCell.scala:612)
 at akka.actor.ActorCell.invoke(ActorCell.scala:581)
 at akka.dispatch.Mailbox.processMailbox(Mailbox.scala:268)
 at akka.dispatch.Mailbox.run(Mailbox.scala:229)
 at akka.dispatch.Mailbox.exec(Mailbox.scala:241)
 at akka.dispatch.forkjoin.ForkJoinTask.doExec(ForkJoinTask.java:260)
 at akka.dispatch.forkjoin.ForkJoinPool$WorkQueue.runTask(ForkJoinPool.java:1339)
 at akka.dispatch.forkjoin.ForkJoinPool.runWorker(ForkJoinPool.java:1979)
 at akka.dispatch.forkjoin.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:107)
ERROR 15:47:40.531UTC [mailNxdActorSystem-akka.actor.default-dispatcher-15] a.actor.OneForOneStrategy - Index 0 out of bounds for length 0
java.lang.ArrayIndexOutOfBoundsException: Index 0 out of bounds for length 0
 at java.base/java.util.concurrent.CopyOnWriteArrayList.elementAt(CopyOnWriteArrayList.java:386)
 at java.base/java.util.concurrent.CopyOnWriteArrayList.get(CopyOnWriteArrayList.java:399)
 at com.ca.ServicePlus.mail.connection.JavaMailSMTPClient$RoundRobinConnection.getConnection(JavaMailSMTPClient.java:496)
 at com.ca.ServicePlus.mail.connection.JavaMailSMTPClient.getAvailableTransport(JavaMailSMTPClient.java:256)
 at com.ca.ServicePlus.mail.connection.JavaMailSMTPClient.sendMail(JavaMailSMTPClient.java:356)
 at com.ca.ServicePlus.mailer.NXJavaMailMailer.sendMailToMailServer(NXJavaMailMailer.java:154)
 at com.ca.ServicePlus.mailer.NXMailMailerActor.lambda$createReceive$1(NXMailMailerActor.java:116)
 at akka.japi.pf.UnitCaseStatement.apply(CaseStatements.scala:24)
 at akka.japi.pf.UnitCaseStatement.apply(CaseStatements.scala:20)
 at scala.PartialFunction.applyOrElse(PartialFunction.scala:189)
 at scala.PartialFunction.applyOrElse$(PartialFunction.scala:188)
 at akka.japi.pf.UnitCaseStatement.applyOrElse(CaseStatements.scala:20)
 at scala.PartialFunction$OrElse.applyOrElse(PartialFunction.scala:246)
 at scala.PartialFunction$OrElse.applyOrElse(PartialFunction.scala:247)
 at akka.actor.Actor.aroundReceive(Actor.scala:539)
 at akka.actor.Actor.aroundReceive$(Actor.scala:537)
 at akka.actor.AbstractActor.aroundReceive(AbstractActor.scala:227)
 at akka.actor.ActorCell.receiveMessage(ActorCell.scala:612)
 at akka.actor.ActorCell.invoke(ActorCell.scala:581)
 at akka.dispatch.Mailbox.processMailbox(Mailbox.scala:268)
 at akka.dispatch.Mailbox.run(Mailbox.scala:229)
 at akka.dispatch.Mailbox.exec(Mailbox.scala:241)
 at akka.dispatch.forkjoin.ForkJoinTask.doExec(ForkJoinTask.java:260)
 at akka.dispatch.forkjoin.ForkJoinPool$WorkQueue.runTask(ForkJoinPool.java:1339)
 at akka.dispatch.forkjoin.ForkJoinPool.runWorker(ForkJoinPool.java:1979)
 at akka.dispatch.forkjoin.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:107)

 

Environment

Release : 17.3

Component : SDM - Other

Cause

Defect with 17.3 RU 9 currently being worked under DE62738

Resolution

Workaround: Install the mail_max_threads options and restart SDM services.

Steps to install the option:

1. Log into SDM as Administrator

2. Administration > Options Manager > Email

3. Install mail_max_threads

4. Restart SDM server.