Slow or stalled installation of DLP endpoint agent on Windows 10

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Article ID: 225323

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Updated On:

Products

Data Loss Prevention Endpoint Prevent Data Loss Prevention

Issue/Introduction

  • You have created a new DLP endpoint agent package from the source files on the Enforce server.
  • You have installed this package on a fresh machine but notice that the installation stalls or hangs and proceeds no further even after several minutes
  • The the installation log, located by default on the route of the C:\ drive, shows no errors but simply ceases to log activity
  • Rebooting the machine and installing the same package again will often be successful, but the same symptoms are seen on other workstations with the same package.

Cause

In this case the issue seem to be a corruption in the package.

Environment

Release : 15.8

Component : Default-Sym

Resolution

Recreating the agent package from the source files resolved the issue.