Manually upload the Reporter's diagnostics files (not directly to Service Request case)

Products

• Reporter-VA
• Reporter

Issue/Introduction

If you already have a Service Request open with Broadcom Support, below is the option to upload the diagnostics files directly to the case:

From the CLI - # diagnostics service-info send-sr <SR-number>

e.g. # diagnostics service-info send-sr 12345678

However, there may be times it does not work or you may not have the SR open. The workaround is to generate the diagnostics files manually, download it and then upload it to the case or send to the recipient.

 

 

Resolution

Below are the steps to generate the diagnostics files manually, download it and then upload it to the case.

Please verify the proxy settings first, making sure that its enabled if the only access to the internet is through the proxy.

#(config)proxy-settings view
enabled:true
host   :10.0.80.80
port no:8080
username:not configured
password:not configured
 

Then run the following command on the Reporter:

reporter# diagnostics service-info export 

The above command will create a diagnostics files under the Reporter's "/.diags" folder (a hidden folder).

Then you would need to use a third party FTP client like Filezilla to download the diagnostics files from Reporter.

1. Login to the Reporter's FTP username.

2. Under the 'Remote site', typed "/.diags". This is a hidden directory, that is why you would need to manually change the directory.

3. Highlight all the files under the "/.diags" folder.

4. Click and drag to your local folder.

Then zip all those files and upload it to the case or send to the recipient. 

Additional Information

If you are using FTP from CLI, you can do the following to get access to the files:

ftp> ls
200 PORT command successful. Consider using PASV.
150 Here comes the directory listing.
db_backups
usage.log
226 Directory send OK.
ftp: 26 bytes received in 0.00Seconds 26000.00Kbytes/sec.
ftp> cd /.diags
250 Directory successfully changed.
ftp> ls
200 PORT command successful. Consider using PASV.
150 Here comes the directory listing.
bcr-journal
bcr-journal-20200312.gz
bcr-journal-20200407.gz
bcr-journal-20240502.gz
bcr-journal-20240524.gz
bcr-journal-20240529.gz
directoryListing.txt
installedProgs.txt
performanceStats.txt
reporterdiags.zip
sysinfo.txt
tasklist.txt
varlogmessages.txt
226 Directory send OK.
ftp: 271 bytes received in 0.01Seconds 18.07Kbytes/sec.