SNMP Traps do not show predicted end time with "Exceeded SLA of 12:30:00 EST by N/A."

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Article ID: 225245

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Updated On:

Products

Automic Automation Intelligence

Issue/Introduction

SNMP Traps do not show predicted end time with "Exceeded SLA of 12:30:00 EST by N/A."

Environment

Release : 6.3.0-1

Component : AUTOMIC AUTOMATION INTELLIGENCE ENGINE

Resolution

Every alert I checked in the logs that had Exceeded SLA of xx:xx:xx by N/A had an N/A for the predictedEndTime value in the JawsMibVars debug logging.

 

These jobstream alerts were also alerts that were generated erroneously, and alerts that generated after the jobstream run completed, so there was no predictedEndTime available.