connector server Status: failure (code 13)

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Article ID: 225244

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Updated On:

Products

CA Identity Suite

Issue/Introduction

You have one "Unknown connector Server" in Identity Suite console that can't be removed and get one "Status failure (code13)"
You try to remove and this return back again to the list.

https://api-broadcom-ca.wolkenservicedesk.com/attachment/get_attachment_content?uniqueFileId=xm4lvuboDoLeWXd4KpJnAg==

2. Trying to delete it return back.

2021 Sep 17 15:42:09 myhost.mydomain.com ListRegisteredExternalConnectorServers [INFO] Total number of registered Connector Servers: 1
2021 Sep 17 15:42:09 myhost.mydomain.com ListRegisteredExternalConnectorServers [INFO] Total number of registered External Connector Servers: 1
2021 Sep 17 15:42:09 myhost.mydomain.com ListRegisteredExternalConnectorServers [INFO] Total number of registered External Connector Servers after normalization: 1
2021 Sep 17 15:42:11 myhost.mydomain.com UnRegisterExternalConnectorServer Un-registering External Connector Server Unknown on Provisioning server...
2021 Sep 17 15:42:14 myhost.mydomain.com UnRegisterExternalConnectorServer Status: failure (code 13)
2021 Sep 17 15:42:14 myhost.mydomain.com UnRegisterExternalConnectorServer Message: :ETA_E_0011<DCF>, Configuration Parameters Folder 'EXT_WINDOWS_Unknown' deletion failed: Object is not found
2021 Sep 17 15:42:14 myhost.mydomain.com UnRegisterExternalConnectorSe

restart JCS, reinstall Connector Server does not resolve the issue.

Environment

Release : 14.3

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Resolution

need go to IMPD 20391 as eTDSAContainerName=DSAs,eTNamespaceName=CommonObjects,dc=etadb and his password

Navigate until etadb ->  im -> CommonObjects -> Configuration -> Parameters -> Connector Servers.

Here we have the configurations that are added by IDS console.
So manually deleting here also will disappear from IDS console.