Unable to find user account in Rally

Products

• Rally SaaS

Issue/Introduction

Sub-administrators are experiencing difficulties locating user accounts within Rally, potentially due to accidental account deletions

Environment

Rally SAAS

Cause

Subscription merges/Workspace moves/Accident deletion due to duplicate accounts or User conflicts

Resolution

Missing User accounts can occur when there is a "subscription Move/Workspace move" activity or If a subscription admin changed the User name from [email protected] to [email protected].

Additional Information

The Rally application never recommends sub-admins to delete user accounts from Rally subscriptions. Instead of deleting a user, please disable the user.

*Deleting a user action is permanent and cannot be retrieved.