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Not possible to start an agent via AWI: Service ' ' does not exists

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Article ID: 225138

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Updated On:

Products

CA Automic One Automation

Issue/Introduction

Starting an agent via AWI produced the error message below.

Service ' ' does not exists 

Cause

Configuration

Environment

Release : 12.3

Component : AWI, Automation Engine

Resolution

Add the port number of the Service Manager(ex.8872) in the port range(SMGR_PORT_RANGE).

https://docs.automic.com/documentation/webhelp/english/AA/12.3/DOCU/12.3/Automic%20Automation%20Guides/help.htm#AWA/Variables/UC_SYSTEM_SETTINGS.htm?Highlight=UC_SYSTEM_SETTINGS