Some computers which has assigned Organizational Unit in Active directory are shown as no OU assigned in Notification Server Console.

Products

• IT Management Suite

Issue/Introduction

• Some computers are not imported in Notification Server console after the Import Computers in 'Import Microsoft Active Directory' runs.
• When checking the Organizational Views and Groups or checking the custom report showing computers with OU assigned, many computers which actually are part of an OU are not shown there.

Cause

Resource Import Rule to import computers is configured to import 'Some Computers' not all of them. 

After checking the import constraints we found the option ''computer account password changed in the last 30 days" is selected:

Environment

Release : 8.x

 

Resolution

Uncheck the 'Import computers which computer account password changed in the last 30 days ' or select to import all computers instead.