ktd_duration & ktd_duration_wshft field is empty under Table: usp_kpi_ticket_data

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Article ID: 225095

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

ktd_duration & ktd_duration_wshft field under Table: usp_kpi_ticket_data  is empty even after installing KPI under option manager: 
# kpi_ticket_data_enable_workshift
#kpi_ticket_data_table, 
#kpi_ticket_data_table_delay 

Environment

Release : 17.3

Component :

Resolution

# Consult Broadcom support and request for the test fix : T5UG443 & T5UG460