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ktd_duration & ktd_duration_wshft field is empty under Table: usp_kpi_ticket_data
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Article ID: 225095
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Updated On:
Products
CA Service Management - Service Desk Manager
Issue/Introduction
ktd_duration & ktd_duration_wshft field under Table: usp_kpi_ticket_data is empty even after installing KPI under option manager: # kpi_ticket_data_enable_workshift #kpi_ticket_data_table, #kpi_ticket_data_table_delay
Environment
Release : 17.3
Component :
Resolution
# Consult Broadcom support and request for the test fix : T5UG443 & T5UG460