Config user password cannot be updated on PAM 4.0.0 or 3.4.5

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Article ID: 225079

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Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

The dashboard reports message "PAM-CMN-1018: Configuration Password is still the default value."

We looked at the directions to set the config password:  https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/privileged-access-manager/4-0/implementing/configuring-your-server/alternate-configuration-utility.html

But this gives an empty page and trying to expand the Configuration menu on the left, if it shows up at all, gives an error.

Cause

A recently added privilege check failed to exempt the config user.

Environment

Release : 4.0 or 3.4.5

Component : CAPAMX

Resolution

This problem is fixed in PAM 4.0.1, see the following item under Resolved Issues in 4.0.1:

32838772 DE515155 Not able to change default password for config user

It will also be fixed in the upcoming 3.4.6 release.