ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

SOI Console not getting new alerts


Article ID: 225075


Updated On:


CA Service Operations Insight (SOI)


The SOI Console is no longer getting any new alerts from any connectors.


Release : 4.2

Component : Service Operations Insight (SOI) Manager


The java.exe for the CA SOI Integration Services on the SOI Manager server was stuck using almost 9GB of memory and 97% CPU.

This prevented the internal connectors like EventManagementMidTierConnector which process new/update alerts from working.


Stop the CA SOI Integration Services and kill the java.exe process because it was not shutting down. 

We restarted the CA SOI Integration Services, now the SOI Console is showing new alerts.