ITPAM Process failed / Need Assistance in Recovery

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Article ID: 225073

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Updated On:

Products

CA Process Automation Base

Issue/Introduction

There is a process that is running that cannot create a request in CA Service Desk due to an invalid XML character.

  • The change order summary has a form feed character that is not supported in XML.
  • We are using SOAP web services
  • ITPAM version 4.3 SP01

Requesting help in modifying the process dataset, edit the summary and restart the operator in the process.

 

Environment

Release : 4.3

Component : Process Automation

Resolution

Recommendations were:

- For the immediate problem he will need to abort the current process and edit the upstream request to remove the form feed character before restarting the process.

- For the future, the recommendation is to insert a Javascript operator that will scan through the data for his request and remove any characters that will cause problems downstream.