Incident Details for Subject line is correct in CloudSOC but incorrect in DLP Incident view

Products

• Data Loss Prevention
• Data Loss Prevention Enforce
• CASB Gateway

Issue/Introduction

• In the Symantec Data Loss Prevention (DLP) Enforce console, the subject line in the incident details is not showing the correct subject. 

• The issue only occurs when emails have attachments when DLP is integrated with CloudSOC (CASB). The subject line displayed is for unrelated emails.

• The correct information displays in CloudSOC but it is not passed to DLP.

Environment

Release: DLP 15.x and CASB versions prior to 3.139.

Resolution

Fixed in version CloudSOC release 3.139.