Cannot send email through new Network Prevent for Email server

Products

• Data Loss Prevention

Issue/Introduction

Email is not routing through a new Network Prevent for Email detection server.

TLS communication is not enabled for the MTA and the Enforce servers.
Server settings match other Network Prevent for Email servers in the same environment.

Error in the SMTPPrevent_Operational0.log:
(SMTP_CONNECTION.5203) Forward connection error (tid=xxx cid=<xxxx> mta=<> reason=Channel is null in ESMPPerr:recv)

Messages in the RequestProcessor0.log:
NFO: Received command "STARTTLS" from com.vontu.mta.rp.connection.UpstreamConnection@18b2114 relaying to com.vontu.mta.rp.connection.DownstreamConnection@41de70f0

[INFO] (SMTP_CONNECTION.5203) Forward connection error (tid=b0 cid=Downstream-a5eca18f-ef7f-4ec2-bd38-c126a3f878c2 mta=<> reason=java.io.IOException: java.io.FileNotFoundException: C:\ProgramData\Symantec\DataLossPrevention\DetectionServer\25.1.00000\keystore\prevent.ks (The system cannot find the file specified))

Environment

Symantec Data Loss Prevention (DLP) Email Prevent All Versions

Cause

STARTTLS is enabled on the new server.

Resolution

Remove STARTTLS from RequestProcessor.AllowExtensions

In the Enforce Console:
1. Navigate to System > Servers and Detectors > select the new Network Prevent for Email server > Server Settings.
2. Remove STARTTLS from RequestProcessor.AllowExtensions.



3. Save your changes.
4. Restart services on the new Network Prevent for email server to apply the change.

Additional Information

If certificates are being used, please reference Communication fails between Email Prevent server and MTA with TLS enabled