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SEPM Liveupdate fails with a null pointer exception, unable to access install packages.

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Article ID: 225039

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Updated On:

Products

Endpoint Protection

Issue/Introduction

The physical file [488E2D42740358FE9D86E4BE89F17627], which is referred at the software package [AB49C3E95ADB374771987541F669D77E, Symantec Endpoint Protection version 14.3 RU2 for WIN64BIT], does not exist.

Scm-server log shows null pointer exception when LU is run and package is broken.

SEVERE: LiveUpdateTask>> runLU: Exception-> java.lang.NullPointerException

SEVERE: Unknown Exception in: com.sygate.scm.server.consolemanager.RequestHandler
java.lang.NullPointerException
 at com.sygate.scm.server.util.AgentPackage.isPackageBroken(AgentPackage.java:1077)
 at com.sygate.scm.server.consolemanager.requesthandler.BinaryFileHandler.handleRequest(BinaryFileHandler.java:324)

SCM-ui err logs show error
Aug 16, 2021 8:41:51 AM STDERR: java.util.concurrent.ExecutionException: com.sygate.scm.console.util.ConsoleException: Unexpected server error. [0x10010000]

 

Cause

Something happened to the packages during the upgrade which caused them to become corrupt

Environment

Symantec Endpoint Protection Manager Release: 14.3 RU2

Resolution

Query available from support